FAQ

Common Questions

Payments

  • What forms of payment are accepted on the website?
    • Credit cards – up to $3,000.00 USD
      • Your credit card will be “Authorized” at the time of order placement. It will not be “Charged” until your order is invoiced and ready for shipment with the total including any applicable fees (FAA 8130, A.O.G., Cores, etc.) necessary to complete and ship your order.
    • E-check
      • All E-check payments (ACH) will be submitted for processing immediately. Please allow the full 5 day processing time for your order.
  • Why is “E-check” the only payment option displayed when I’m checking out?
    • Your order does not fall in our credit card payment guidelines. Credit Cards are accepted only for –
      • Orders that DO NOT contain core fees
      • Orders that DO NOT exceed $3,000.00 USD
  • Do you ship on account terms?
    • Yes. Credit applications are available upon request for established companies by contacting our Customer Service Department. You will be required to supply references and bank information along with the application. Terms are Net 20 days from invoice date.

Submitting a request for quote

  • Am I able to special order products that aren’t listed online, or out of stock items?
    • Yes. Please contact our Customer Service Department with all RFQ’s.

Shipping

  • What shipping carriers does Rotorcorp use?
    • UPS is our preferred shipping method as we have negotiated deep discounted rates to better serve our customers.
    • We also use freight carriers – both domestic and international – for orders containing major components.  Please contact our Customer Service Department to learn more about major component or overhaul kit ordering.
  • Can I use my shipping account #?
    • If you have an account with UPS, FedEx, or DHL, you may select “XXX” option and input your shipper account #.  Be sure to note if the address/company info listed on your shipping account is different from the details listed on your order.
  • Can I pick up my package at your warehouse?
    • Yes. We offer WILL CALL pickup at our warehouse located in Atlanta, Georgia. You will receive an email notification when your order is packaged and ready for pick up. Please have identification when picking up.

Account

  • How can I reset my account password?
  • Why should I create an account?
    • We can only offer our best discounted pricing to approved corporate accounts. Once your account is reviewed by a member of our customer service department, your applicable discount will be attached to your account profile for all future orders.

Returns

  • How do I submit a return request?
    • Please email [email protected] first for return authorization and instructions. Any orders received without an RMA will be refused from the carrier. Please read our full Return Policy prior to completing your order.
    • Rotorcorp can only accept NEW, UNOPENED items that show NO EVIDENCE of attempted installation.
  • Do I have to pay for return shipping?
    • Yes. Shipping and handling charges are not refundable
  • How long will it take to process my return?
    • Within 30 days – New, unopened, and not evidence of attempted installation

Discounts

  • How are the product discounts determined?
    • Rotorcorp’s policy is to share its dealer discount with our customers.
    • Discounts are calculated based on individual product discount eligibility.
    • Please log into your account to see your discounted prices.
  • Do you offer discounts based on quantities?
    • No.

Core Processing

  • Manufacturer’s require cores be returned as removed (intact, no disassembled cores accepted), including data tag (ID label) and identifying core part number. Cores should be returned within 30 days from purchase date whenever possible. Please contact us at [email protected] to begin core return processing. Missing or damaged parts on cores, may result in reduced or no core credit at the manufacturer’s discretion. All core credit is conditional and may be withdrawn if the core fails inspection by vendor or manufacturer. Our customer service department will gladly assist you with any questions you may have regarding manufacturer acceptable cores.

Documentation

  • Form 8130 /Export Documentation /Certificate of Conformance            
    • FAA Form 8130-03 and/or Certificate of Conformance is not normally supplied by the Manufacturer and must be requested at time of order. Additional fees ($150 – $500 fee) and/or restrictions may apply. Ask our Sales Specialist for details with phone orders. Website orders, note your request in the “Additional Order Information” box on the bottom of the shopping cart panel. Be sure your daytime phone number is included on your order.