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Rotorcorp Frequently Asked Questions

Payments

Credit cards – up to $5,000.00 USD

Your credit card will be “Authorized” at the time of order placement. It will not be “Charged” until your order is invoiced and ready for shipment with the total including any applicable fees (FAA 8130, A.O.G., Cores, etc.) necessary to complete and ship your order.

E-check

All E-check payments (ACH) will be submitted for processing immediately. Please allow the full 5-day processing time for your order.
Bank Wire Transfers
Once your order is received by a team member, we will send bank wire instructions to you via email to complete payment. We will not begin order processing until funds have been verified as received by the accounting department.

Your order does not fall in our credit card payment guidelines. Credit Cards are accepted only for:

  • Orders that DO NOT contain core fees
  • Orders that DO NOT exceed $5,000.00 USD
  • Orders that DO NOT contain OH/EXCH items or kits

Yes. Credit applications are available upon request for established companies by contacting our Customer Service Department. You will be required to supply references and bank information along with the application. Terms are Net 20 days from invoice date.

Requesting a Quote

Yes. To do so, please contact us by phone, WhatsApp, email, or Request a Quote by completing a form.

Shipping

UPS is our preferred shipping method as we have negotiated deep discounted rates to better serve our customers.

Rotorcorp also uses freight carriers – both domestic and international – for orders containing major components.  Please contact our Customer Service Department to learn more about major components or how to order an overhaul kit.

If you have an account with UPS, FedEx, or DHL, you may select the “Bill my shipping account” option and input your shipper account number.

Be sure to note if the address/company info listed on your shipping account is different from the details listed on your order.

Yes. We offer WILL CALL pickup at our warehouse located in Atlanta, Georgia. You will receive an email notification when your order is packaged and ready for pickup. Please have proper identification when picking up will-call orders.

Account Management

Click this link to reset your Rotorcorp password.

In a word? Discounts!

We can only offer our best-discounted pricing to approved corporate accounts. Once your account is reviewed by a member of our customer service department, your applicable discount will be attached to your account profile for all future orders.

Returns

Please email orders@rotorcorp.com first for return authorization and instructions. Any orders received without an RMA will be refused by the carrier. Please read our full Return Policy prior to completing your order.

Rotorcorp can only accept NEW, UNOPENED items that show NO EVIDENCE of attempted installation.

Yes. Shipping and handling charges are not refundable, and return shipping is at your expense.

Typically within 30 days.

Please be aware that Rotorcorp can only accept returns of new, unopened, merchandise that shows no evidence of attempted installation.

Rotorcorp Customer Discounts

Rotorcorp’s policy is to share its dealer discount with our customers.

Discounts are calculated based on individual product discount eligibility.

Please log into your account to see your discounted prices.

No. There are no discounts based on quantities ordered.

Core Processing

Manufacturers require that cores be returned as removed (intact, no disassembled cores accepted, including data tag (ID label) and identifying core part number.

Cores should be returned within 30 days from the purchase date whenever possible.

Please contact us at orders@rotorcorp.com to begin core return processing.

Please be aware that missing or damaged parts on cores may result in reduced or no core credit at the manufacturer’s discretion.

All core credit is conditional and may be withdrawn if the core fails inspection by the vendor or manufacturer. Our customer service department will gladly assist you with any questions you may have regarding manufacturer-acceptable cores.

Documentation

FAA Form 8130-03 and/or Certificate of Conformance is not normally supplied by the manufacturers and therefore must be requested at the time of your order. This request can be made on your cart page prior to checkout – https://rotorcorp.com/cart/

Additional fees ($150 – $500 fee) and/or restrictions may apply. Ask our Sales Specialist for details with phone orders.

For website orders, you can request one here: https://rotorcorp.com/parts/8130/ 

Alternatively you can this to your order on your cart page – https://rotorcorp.com/cart/ – prior to checking out.

Be sure your daytime phone number is included in your order.