Rotorcorp team members were pleased to meet with customers from around the world at the 2020 HAI Heli-Expo in Anaheim, California. Heli-Expo is the largest helicopter trade event in the world held each year in a different U.S. City. The highlight of this year’s event for Rotorcorp was a private tour of the Robinson Helicopter Company factory floor in nearby Torrance, CA.
With a specific focus to personally engage with our Latin American customers, Rotorcorp coordinated the Robinson factory tour for 11 customers from Mexico, Panama, Ecuador, Venezuela and Argentina. After meeting at the Anaheim Convention center, the group traveled by private charter bus to Robinson where they were greeted by Lead Customer Service Representative Frank Nieto and Customer Service Representative Sandy Morales, who expertly handles the Rotorcorp Account.
The group was absolutely blown away by the sheer size of the two million square foot state-of-the-art facility that takes up nearly the entire southern side of Zamperini Field, the Torrance, California airport which Robinson calls home. While production numbers were down slightly in 2019 due to the combined effects of the strong dollar and some tariffs, the company turned out nearly two hundred helicopters for the year.
“We are all professional Robinson operators- pilots or mechanics,” said Adolfo Spinali of Panama-based Air Supplies International “to see the care and craftsmanship that goes into the helicopters we fly every day is really something special.”
Indeed, one of the biggest impressions was the high percentage of each helicopter that is made by hand including complex systems like the main rotor blade assembly, primary wiring harness, and detailed weld inspections.
Rotorcorp Customer Service Representative Jessica Echague stated that “I was most excited for our Latin American customers for the chance to see Robinson’s amazing facility and to meet the people at each step of the process that keep their helicopters operating safely and smoothly.”